ISO 9001:2015 – Quality Management System – Introduction eLearning Course

Course Content:

1. Quality management systems; 9000 series of Standards
2. Process approach; P-D-C-A cycle
3. Risk-based thinking; quality management principles
4. Scope, application
5. Context of the organisation
6. Interested parties, determining the scope
7. Leadership and commitment;
8. Roles, responsibilities and authorities;
9. Organisational knowledge;
10. Operational planning and control;
11. Design and development;
12. Monitoring, measurement, analysis and evaluation
13. Customer satisfaction;
14. Nonconformity and corrective action;
15. Case Study to evaluate learning
16. Test your knowledge quiz

The Objective for this course:

1. Purpose and intent of the new series of management system standards
2. The application of the principles of quality management
3. The revisions to ISO 9001:2015
4. The relationships between the clauses of ISO 9001:2015

Before starting this course, participants recommended to have prior knowledge of the:

1. Management systems and understand the Plan-Do-Check-Act (PDCA) cycle
2. Concepts of quality management and the relationship between quality management and customer satisfaction
3. Commonly used quality management terms and definitions, as given in ISO 9000
4. The requirements of ISO 9001:2008

1. The product we offer is a services and any disputes related to the services must be resolved directly with PT. SGS Indonesia.
2. All sales are final, and there will be no refunds provided for services purchased through our platform.
3. The SGS certificate is available to download once you have achieved a pass mark of 80% or more in the final assessment to complete this course.
4. The services purchased trough our platform are valid for 1 (one) year from the date of purchased.
5. The details on how to use or redeem the services will be provided in the order confirmation email sent to you upon successful purchase. Please carefully review this information, including any unique codes, instructions, or links provided.